How is a defective product complaint filed against a seller?

healyscanlonveugelergannon • September 18, 2014

Residents of Illinois will agree that purchasing any product has never been easier. A consumer can walk into a store or make a purchase by phone or online through the manufacturers’ or retail seller’s website. However, purchasing via phone or the Internet increases the chances of receiving a defective product.

Once a consumer realizes that a purchased product is defective, the first step is to notify the seller. The consumer can call or email customer service to arrange for an exchange or refund. The person can also report the issue to the company’s consumer affairs division, which oversees such complaints. The contact information is usually available on the warranty, product label or other documents provided upon purchase.

If information is not available, information can be obtained on the company website, reference books with company details or by calling 1-800-555-1212 to check if the company has a toll-free number. Manufacturer’s information can be different from the company that sold the product or who owns the brand name so be sure to contact the party responsible for the refund.

A letter can be written to the company, which could also serve as evidence of communication. The letter should contain specific product information along with documentation of purchase, defect and provide a time limit for response.

Avoid sending a sarcastic, angry or a threatening letter and provide all pertinent contact details. A copy of the letter and details of any other communication should be kept on file along with a printed screenshot of any online communication of the defect.

While any of these options are acceptable for minor issues related to defective products, advice of an Illinois defective product attorney may be beneficial if the product is dangerous and caused injuries to a loved one or oneself. Various legal options must be understood by an injured person who wants to assess a product liability case.

Source: USA.gov, “Contact the Seller,” Sep. 3, 2014

The post How is a defective product complaint filed against a seller? appeared first on Healy Scanlon Veugeler Gannon.

< Older Post

Newer Post >

Rachel Strieber to Co-Host Women's Bar Judges' Night

December 11, 2024

Rachel Strieber was honored to plan and co-host the "Women's Bar Cook County Judges' Night" on December 5, 2024. Over 40 judges were in attendance. Rachel is currently a member of the Illinois Women's Bar Association's Civil Litigation Committee where she works to increase opportunities for continuing legal education for fellow attorneys. Rachel also serves on the planning committee for the Women's Bar "Top Women Leaders" and "Judicial Reception" events.

Millions Secured for Injured Worker

December 11, 2024

Kevin Veugeler secured a $3.2 million recovery plus a waiver of $750,000 in Workers' Compensation benefits for a Sprinkler Fitter who fell from a ladder. While litigating this case, Kevin was able to show that the general contractor and owner of the jobsite failed to follow their own site-specific safety plan to protect the safety of their subcontractors. Through documents and deposition testimony, Kevin was able to establish that the general contractor and owner failed to provide a safe place to work. If you, a friend or a family member have been injured, please contact Healy Scanlon Veugeler Gannon for a free consultation.